How Can We Help?

Adding a bill is simple:

• Tap the "+" button on the home screen
• Choose to take a photo, import from gallery, or enter manually
• The app will automatically extract bill details using OCR
• Review and confirm the information
• Tap "Save" to add the bill

Absolutely! Your privacy is our top priority:

• Data is stored locally on your device by default
• Premium Cloud Backup is optional and encrypted before upload
• We do not use your bill information for tracking or ads
• No bank login required
• Optional biometric lock (Face ID/Touch ID) for extra security

Read our full Privacy Policy for details.

Scanning works well on most bills, and results depend on:

• Photo Quality: Good lighting and focus improve accuracy
• Bill Format: Clear, printed text works best
• Language: Optimized for English text

Tip: Always review extracted information before saving. You can easily edit any field if needed.

For iOS (iPhone/iPad):

• Open Settings app
• Tap your name at the top
• Tap "Subscriptions"
• Select BillSnap Premium
• Tap "Cancel Subscription"

Your subscription will remain active until the end of the current billing period.

Premium users can create encrypted cloud backups:

• Go to Settings in the app
• Tap "Cloud Backup"
• Sign in or create a backup account
• Choose a backup password and keep it safe
• Tap "Back Up Now"

You can also export a local backup file:

• Go to Settings in the app
• Tap "Export Data"
• Choose a location to save the backup file
• The JSON file includes bill/account data and bill photos when available

To restore from backup:

• Use Settings > Cloud Backup with your backup password, or
• Go to Settings > "Import Data" and select your saved JSON file

Free users: Can keep using local bill tracking within the free limit. Premium is required for exports and cloud backup.

Check these settings:

• App Permissions: Ensure BillSnap has notification permission in device settings
• Do Not Disturb: Make sure your device isn't in Do Not Disturb mode
• Due Date: Reminders are sent 3 days before the due date
• Background App Refresh: Enable for BillSnap (iOS)

If issues persist, contact us at help@billsnap.online

BillSnap is local-first, so each device keeps its own working copy of your bills. Premium Cloud Backup helps you move or restore your latest encrypted backup:

• Premium Subscription: Can be used on multiple iOS devices with the same Apple ID
• Cloud Backup: Use Settings > Cloud Backup to create an encrypted backup, then sign in and restore on another device
• Important: Cloud Backup restores your latest backup; it is not live two-way sync between devices
• Manual Transfer: You can still use Export/Import if you prefer a local backup file

Keep your backup password safe. BillSnap cannot recover it.

Important: All your bill data and photos will be permanently deleted when you uninstall BillSnap.

• Data is stored locally on your device by default
• Premium Cloud Backup can restore your latest encrypted backup if you know your backup password
• Before uninstalling: Export your data or create a Premium Cloud Backup
• Take screenshots of important bills as backup

Yes! BillSnap supports various currencies:

• USD ($), EUR (€), GBP (£), CAD ($), AUD ($), and more
• Set your preferred currency in Settings
• OCR automatically detects currency symbols
• Manual entry supports any currency

Yes! BillSnap includes common bill categories:

• Electric
• Water
• Gas
• Internet
• Phone
• Cable/TV
• Rent/Mortgage
• Insurance
• Credit Card
• Other (custom)

Assign categories when adding or editing bills for better organization.

We love hearing from our users!

• Bug Reports: Email help@billsnap.online with details
• Feature Requests: Send suggestions to the same email
• App Store Reviews: Leave feedback (but email us for technical issues)

Your feedback helps us improve BillSnap for everyone!